Domain Support Specialist Job stage 4 At Ericsson

We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.

You will

  • Act as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
  • Work shift operations as per defined shift roster and actively monitor ticket queues to ensure timely response to tickets
  • Focus on improvement of automated recovery.
  • Secure Escalation support for Service surveillance and Field service.
  • Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

To be successful in the role you must have

  • Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
  • Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
  • Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value Added services
  • KPI Analysis
  • Analytical and synthesis capabilities
  • Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
  • Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
  • Basic understanding and working knowledge of Scripting
  • Core and access network performance / configuration parameters and their interpretation and usage.

Location: Noida

Company: Ericsson

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