JOB: Technical Support Engineer I At Fortinet

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Roles and Responsibilities

  • Providing technical support to Fortinet customers/Partners on Fortinet products (Viz., Fortigate and others) through Web/CHAT based and Voice based
  • Collection and analysis of customer network information and to resolve technical issues
  • Recommending corrective actions based on gathered data and its analysis including configuration amendments
  • Running real-time phone or remote troubleshooting sessions with customers
  • Advises/educates engineers/customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates, identifies and provides input on unique or recurring customer problems
  • Focusing on delivering a positive customer experience according to FORTINET standards and meeting the KPIs
  • Setup the test environments as necessary for replication of the customer reported issues and provide the documentation on these setups

Technical documentation

Requirements:

  • 2 and above years of relevant experience in Networking/Networking Security industry
  • Very good knowledge of general networking and Network Security concepts
  • Ability to work independently and / or as a team, based on the circumstances
  • Ability to quickly learn new or unfamiliar technologies and products, independently using training Sessions, documentation and online resources
  • Ability to meet deadlines, goals and objectives
  • Proficient Verbal and written communication skills

Desired:

  • Having any of industry certificates (NSE’s / CISCO / PCNSE / JNCIA Etc.)
  • Basic experience with Network and Network security devices – Firewalls/IPS etc.
  • Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
  • Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
  • Knowledge of database maintenance and SQL is an advantage

Education

  • Bachelors / Master’s Degree in CSE / Electronics /Electrical / BCA / BSc)
  • Diploma in CSE / B.Tech with considerable experience

Location: Bengaluru

Company: Fortinet

APPLY HERE

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