Tuesday, June 18, 2024

Domain Support Specialist At Ericsson In Bengaluru

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Location: Bengaluru

Company: Ericsson

About This Opportunity

The Job Role Domain Support Specialist is part of Managed Services deliveries, in line with Ericsson Operations Engine!

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This Job Role is responsible for technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfillment & field technical support.

Organizational – wise the teams are based in the Service Delivery Units, Technical Authority!

What You Will Do

  • Acts as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
  • Working shift operations as per defined shift roster and to actively monitor ticket queues to ensure timely response to tickets
  • Focused on improvement of automated recovery.
  • Escalation support for Service surveillance and Field service.
  • Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
  • Typical InterfacesService monitoring || Technical authority functions || Dynamic Service Control || Service Operations Team || MSCLT || 3rd Party || Customer
  • Tools & ResourcesManaged Services processes and Customer tools

You Will Bring

  • Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
  • Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
  • Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, value-Added services
  • KPI Analysis
  • Analytical and synthesis capabilities
  • Solid knowledge of operation and trouble-shooting of multivendor telecommunication equipment’s
  • Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
  • Basic understanding and working knowledge of Scripting
  • Core and access network performance / configuration parameters and their interpretation and usage.


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