Thursday, June 20, 2024

Fault Management Engineer At Nokia In Chennai and Noida

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Location: Chennai and Noida

Company: Nokia

Must-Have skills

  • End to end architectural know how on Redhat Openstack and Linux knowledge is must.
  • Understanding of Ericsson : Hyperscale datacenter HDS 8000 HW / Cloud Execution Environment (ECEE) / SDN(E-ODL Platform) and Orchestration (EO-CM/ECM). 
  • Knowledge on Ericsson Cloud Native Infra Solution, EO-SONO, Cloud Container Distribution , docker and Kubernetes technologies is must.
  • Knowledge Ericsson SDN Pluribus switches and SLX CNIS Extreme Switch Control network fabric and Data Fabric architecture is necessary.
  • Understanding of VMWARE Integrated Openstack and Vmware TKG ( kubernetes based ) is must.
  • Storage knowledge on HP, EMC and IBM is preferable and Strong in fundamentals including Networking, OS concepts, Virtualization etc.

Role requires tasks majorly listed below (but not limited to)

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  • Provide 24/7 L1/L2 support on relevant elements
  • Perform L1/L2 fault and service restoration
  • Perform L1/L2 fault investigations and root cause analysis to resolve issues within SLAs.
  • Input into Incident Reports and Problem Management
  • Update TT with L1/L2 fault information, impact analysis and rectification.
  • During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
  • Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
  • Collect and analyses required logs and traces during and post fault investigations
  • Support other L2 domain teams in identifying faults
  • Develop, maintain and perform L2 Health Checks and scripts
  • Develop and maintain L2 technical processes and tools
  • Ensure backup of all elements as per Back-Up policy
  • Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
  • Review plans and results of IOT, SW release and feature testing
  • Review regression test plan, specifications and results for SW updates
  • Implementation of SW updates including review release notes, impact/risk assessments,
  • Maintain network baseline document set eg life cycle database for all elements
  • Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
  • Maintain known issue list/ Risk Register
  • Improve optimization of alarms, counters and thresholds.
  • Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
  • Review, awareness and approval of CR activity and participate in Daily CR Review meetings
  • Usage data collection and control
  • Perform System Performance monitoring and analysis
  • Provide Operational Acceptance for new elements being introduced into the network
  • Provide data for pre-sales support


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