JOB: Fault Management Engineer At Nokia In Chennai and Noida

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Location: Chennai and Noida

Company: Nokia

Must-Have skills

• End to end architectural know how on Redhat Openstack and Linux knowledge is must.
• Understanding of Ericsson : Hyperscale datacenter HDS 8000 HW / Cloud Execution Environment (ECEE) / SDN(E-ODL Platform) and Orchestration (EO-CM/ECM). 
• Knowledge on Ericsson Cloud Native Infra Solution, EO-SONO, Cloud Container Distribution , docker and Kubernetes technologies is must.
• Knowledge Ericsson SDN Pluribus switches and SLX CNIS Extreme Switch Control network fabric and Data Fabric architecture is necessary.
• Understanding of VMWARE Integrated Openstack and Vmware TKG ( kubernetes based ) is must.
• Storage knowledge on HP, EMC and IBM is preferable and Strong in fundamentals including Networking, OS concepts, Virtualization etc.

Role requires tasks majorly listed below (but not limited to)

• Provide 24/7 L1/L2 support on relevant elements
• Perform L1/L2 fault and service restoration
• Perform L1/L2 fault investigations and root cause analysis to resolve issues within SLAs.
• Input into Incident Reports and Problem Management
• Update TT with L1/L2 fault information, impact analysis and rectification.
• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
• Collect and analyses required logs and traces during and post fault investigations
• Support other L2 domain teams in identifying faults
• Develop, maintain and perform L2 Health Checks and scripts
• Develop and maintain L2 technical processes and tools
• Ensure backup of all elements as per Back-Up policy
• Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs.
• Review plans and results of IOT, SW release and feature testing
• Review regression test plan, specifications and results for SW updates
• Implementation of SW updates including review release notes, impact/risk assessments,
• Maintain network baseline document set eg life cycle database for all elements
• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
• Maintain known issue list/ Risk Register
• Improve optimization of alarms, counters and thresholds.
• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
• Review, awareness and approval of CR activity and participate in Daily CR Review meetings
• Usage data collection and control
• Perform System Performance monitoring and analysis
• Provide Operational Acceptance for new elements being introduced into the network
• Provide data for pre-sales support

Qualifications

BE Electronics and Telecommunication or equivalent