Home Jobs & Careers JOB: Service Monitoring Engineer At Ericsson In Noida

JOB: Service Monitoring Engineer At Ericsson In Noida

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JOB: Service Monitoring Engineer At Ericsson In Noida

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About This Opportunity

The Engineer will be a part of 2nd Level assurance, Field Operations & Maintenance, External team from Customer, Incident Management team, Internal management!

What You Will Do

  • Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to implement work!
  • Provide an ‘Operationally Excellent’ service to both internal and external customers.
  • To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
  • Tools Used: Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool & Authorized 3PP tools as per project requirement.

You Will Bring

  • Ability to decipher technical information on fault tickets and route tickets to L2 wherever applicable within defined KPI measures.
  • Ability to influence, persuade and mobilize internal/external resources to fulfill customer requirements.

Key Qualification

  • Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/or equivalent
  • Industry experience: Telecom & Years of experience: 2-5 years