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About This Opportunity
The Engineer will be a part of 2nd Level assurance, Field Operations & Maintenance, External team from Customer, Incident Management team, Internal management!
What You Will Do
- Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to implement work!
- Provide an ‘Operationally Excellent’ service to both internal and external customers.
- To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.
- Tools Used: Winfiol, OSS, ENM, Ticketing Tool, Other Event/Incident Management tool & Authorized 3PP tools as per project requirement.
You Will Bring
- Ability to decipher technical information on fault tickets and route tickets to L2 wherever applicable within defined KPI measures.
- Ability to influence, persuade and mobilize internal/external resources to fulfill customer requirements.
Key Qualification
- Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/or equivalent
- Industry experience: Telecom & Years of experience: 2-5 years
