Technical Authority Expert At Ericsson In Noida

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About this opportunity

We are now looking for a Technical Authority Expert to secure technical capability as part Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.

We believe in trust – we trust each other to do the right things!

We believe in taking decisions as close to the product and technical expertise as possible.

What you will do

  • Act as the first point for activities demanding a level of technical-expertise as a 24/7 capability hosted in Automated Operations.
  • Work shift operations as per defined shift roster and actively supervise ticket queues to ensure timely response to tickets
  • Focus on improvement of automated recovery.
  • Secure Critical issue support for Service surveillance and Field service.
  • Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

You will bring

  • Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
  • Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
  • Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, beneficial services
  • KPI Analysis, Analytical and synthesis capabilities
  • Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
  • Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
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Location: Noida

Company: Ericsson

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