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Location: Gurugram
Company: Lutron
Lutron is looking for passionate and driven engineers to join their Global Service & Experience Center, at Cyber City, Gurgaon, as a Technical Applications Senior Representative.
Responsibilities
- To answer the phones/e-mails and support our customers on our system-level products.
- Troubleshoot and diagnose use issues regarding Lutron systems
- Document problems and solutions in a central database, escalating them when necessary
- Communicate effectively with other functions to meet customer needs
- Develop technical expertise regarding Lutron products, systems and services
- Represent Lutron according to our Five Principles, particularly Take care of the Customer
- Participate and run the day-to-day operation of LED CoE @ A3E
- Stay aligned to Lutron’s culture and values:
- Be passionate
- Be flexible and adaptable to changing markets
- Be an innovative thinker
- Be customer-focused
- Be ethical
Qualifications
- Engineering Degree with minimum 60% or 3/5 GPA or 6/10 (BTech / MTech – Electrical and/or Electronics Engineering)
- 2 – 4 years of relevant experience in technical applications assistance
- Preferred Background: Building Management Systems/BMS, Automation, Commissioning, Field service, Lighting controls
- Excellent Communication skills both written and verbal (knowledge of a foreign language would be a bonus)
- Ability to work in a 3-shift operation, on shift rotational basis.
