Saturday, July 13, 2024

Field Engineer – Electronics At TRUMPF In Pune

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Location: Pune

Company: TRUMPF

Qualification: B. Tech/ Diploma in Electronics / Electrical / Instrumentation

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5 – 7 years industry experience in the field of Electronics repair and Service of DC plasma/ Bipolar/ RF Plasma


Field Service, quality technical support to customers, speedy recovery of breakdowns, installation start up, preventive maintenances & provide operator’s maintenance training as per pre-set processes.

Follow all the defined processes:

  • Communication with courtesy has to be at core of the team leader through telephone, letter, or email.
  • Lead and motivate the team to ensure a high quality, satisfactory & prompt service support to the customers.
  • Responsible for meeting the service standards as per the defined KPI’s.
  • Responsible for solving the customer problems by using remote access.
  • Responsible for SIS missions with proper documentation.
  • Responsible for weekend / public holidays telephone support to customers.
  • Responsible for daily updating the visit details.
  • Responsible to take feedback of machine performance from customer before closing the mission, within the defined timeline.
  • Provide feedback to reporting Manager based on observations & customer remarks.
  • Responsible for strong coordination between service, sales, spares, customer care, application & accounts as per defined processes.
  • Interact with all the contact persons at HQ and other places to provide support to the customers for escalated cases.


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