Monday, April 15, 2024

Field Service Engineer At Alcon

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Location: Aurangabad

Company: Alcon

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Key Responsibilities

  • Install equipment’s as per the standard Alcon protocol.
  • Complete preventive maintenance routine as scheduled, as well as emergency calls.
  • Minimize equipment down time  and equipment failure call back.
  • Achieve service revenue targets as set by the management.
  • Provide Customer’s satisfaction at all times.
  • Complete SALSA reporting as per the guideline in a timely manner.
  • Constantly support sales function with competitive edge of Alcon products.
  • Value addition to Company’s image, Gain and Share Market information of products and its actual performance.
  • Assist in the development of the associate Field service engineer

Key Performance Indicators

  • Customer satisfaction
  • Service sales growth
  • SALSA data integrity

Competencies and Other Attributes

  • Excellent technical skills to service , repair and maintain the equipments
  • Excellent written and verbal communication skill
  • Analytical skill
  • Public Relations
  • Conversant with IT/computer system

Qualifications/Skills/ Experience

Minimum Qualifications:

  • B.E. or diploma in Electronics / Instrumentation / Biomedical
  • English (Essential), Hindi, Local Language
  • Field service experience of 2-3 years /fresh candidates can be considered depending on the merits

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