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Location: Thane
Company: Vision Mechatronics Private Limited
Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Key Responsibilities
- Customer Interaction: Act as the primary customer contact, delivering exceptional service.
- Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.
- Product Knowledge: Stay updated on company products, services, and trends.
- Customer Experience Improvement: Identify and recommend improvements for customer experience.
- Technical Support: Assist with product setup, troubleshooting, orders, and returns.
- Database Management: Maintain accurate customer records in the database.
- Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.
- Reporting: Generate reports on customer satisfaction and improvements.
- Training: Train new customer service representatives if needed.
- Team Collaboration: Participate in team meetings and improvement initiatives.
Qualifications & Skills
- Education: Diploma/ degree in Electrical/ Electronics field preferred
- Experience: Experience in customer service or a related field.
- Skills: Excellent communication, problem-solving, and multitasking skills.
- Technical Proficiency: Proficiency in customer service software and Microsoft Office.
- Mindset: Strong organizational skills and a customer-centric mindset.
Preferred Qualifications
- Industry Experience: Industry-related customer service experience.
- Software Knowledge: Knowledge of ticketing systems.
- Language Skills: Bilingual abilities are a plus.
