Monday, May 20, 2024

JOB: Service Engineer – Merchant Automation At KONGSBERG In Mumbai

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Location: Mumbai



B.E / Diploma in Instrumentation/Electronics/Electrical.


  • 2+ years of relevant experience in Maritime industry with good track record.
  • Experience in Marine Automation and control systems.
  • Good understanding and knowledge of Marine Automation products, systems, their functionality, and applications.
  • Meticulous & methodical approach to case handling.
  • Basic knowledge on Marine Automation, Switchboard, Control Systems and Engines.


  • Overall focus and awareness on quality.
  • Good communication skills with excellent verbal and written English
  • Self-driven & focused person
  • Team Player


  • Extensive travel whenever required.
  • Prepared to travel on short notice.
  • To possess valid travel document.
  • Willingness to travel to any part of the world wherever company feels safe to travel.

Roles & Responsibilities

  • Basic troubleshooting, installation, maintenance, and repair on designated equipment.
  • Perform troubleshoot on technical problems evaluate options under circumstances.
  • Completing Preventative Maintenance and field modifications.
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Maintaining daily communications with customers to ensure resolution and proper follow-up.
  • Meeting Health and Human Services, Environmental Health, and Safety and/or all other applicable regulatory requirements.
  • Utilizing the escalation process to resolve customer service delivery issues.
  • Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
  • Adhering to current regulatory requirements


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