Saturday, October 5, 2024

JOB: Customer Care Engineer At ThermoFisher Scientific In Chennai

- Advertisement -

APPLY HERE

Location: Chennai

Company: ThermoFisher Scientific

Roles and Responsibilities:

Field Service Support

- Advertisement -
  • Provide technical service, installation, operation, training, demonstration, and repair of GCMS, GC analyzers, GC equipment and HPLC to Thermo Fisher customers.
  • Demonstrate excellent technical proficiency in the Gas Chromatography product line.
  • Install products at client premises and demonstrate features related to 21 CFR compliance under the CDS software.
  • Deliver training and technical advice on instrument use, ensuring optimum performance.
  • Investigate difficulties, tackle faults, and provide solutions or arrange for repairs.
  • Act as a communication link between customers and Sales and Marketing teams.
  • Monitor repairs, suggest product improvements, and provide regular customer visits.
  • Assist with spare parts requirement monitoring and equipment maintenance.
  • Achieve assigned spares and service revenue targets by promoting contracts, PM kits, instrument upgrades, and software upgrades.
  • Travel extensively within the territory and potentially outside territory if required.

Knowledge, Skills, Abilities:

Qualifications

  • Bachelor of Technology (Instrumentation/Electronics/Electrical) degree or equivalent experience.
  • Proficient written and verbal communication skills.
  • Excellent interpersonal skills suitable for a role that involves interacting with others.
  • Ability to prioritize service requests and produce clear documentation.
  • Self-motivated and proactive in technical and support approach.
  • Collaborate closely with customers to understand their needs.

SHARE YOUR THOUGHTS & COMMENTS

EFY Prime

Unique DIY Projects

Electronics News

Truly Innovative Electronics

Latest DIY Videos

Electronics Components

Electronics Jobs

Calculators For Electronics