JOB: Customer Engineer At Lutron Electronics

142
 

Lutron Electronics Co., Inc has an opening for top candidates from an automation background. In this position, you would be a key part of the Lutron global service team. In this customer-facing role, you would stand as a bridge between the organization and Lutron customers.

Responsibilities

  • Develop technical expertise on Lutron products & systems business module, design, execution, service, and its advanced integration (AV/BACnet/API etc).
  • Learn Lutron Quality standards in our serviceability and project delivery.
  • Support Channel onboarding, product, and execution training to meet Lutron quality standards.
  • Perform Quality Audits & Post occupancy evaluations (POE) for various Lutron systems such as Athena, Vive & myRoom for their execution by our partners.
  • Ensure the quality of execution and service provided on these jobs meets and exceeds Lutron standards
  • Support jobs with Beta features for new systems like Athena and Vive
  • Ensure our channel partners & Internal team are updated on our latest offerings and brand requirements.
  • Support system, features & process improvement through continuous feedback loop.
  • Communicate effectively with other functions to meet customer needs.
  • Develop technical expertise regarding concerned Lutron products & systems, and advanced integration (AV/BACnet/API etc)
  • Participate in Bi-weekly calls for POE feedback & issue tracking.
  • Maintain monthly quality trackers and update channel partner annual evaluation.
  • Represent Lutron according to our Five Principles, particularly TAKE CARE OF THE CUSTOMER.
  • Stay aligned to Lutron’s culture and values:
  • Be passionate
  • Be flexible and adaptable to changing markets
  • Be an innovative thinker
  • Be customer focused

Be ethical

Must Have Qualifications:

Engineering Degree: Electrical and/or Electronics Engineering

  • 4-6 years of experience in Lighting controls or BMS or other automation systems.
  • Fluent in English, communicate clearly with our India, USA and other regional internal teams
  • Ability to work flexible hours or weekends on a need-basis, although overall working days would be 5 days per week.
  • Open to travel (up to 70%) within Pan-India and Indian sub-continent

Desired Skills

  • Experience in field execution of lighting controls or equivalent building systems.
  • Experience in the execution of project in hospitality industry would be preferrable.
  • Proficient in English language (writing and speaking) with clarity of thoughts.
  • Knowledge of various automation protocols and integration, networking basics, IOT system design and execution etc are preferred.
  • Experience in customer interaction and taking ownership.
  • Ability to closely work with global QTS & Quality team.
  • Any relevant experience

SHARE YOUR THOUGHTS & COMMENTS

Please enter your comment!
Please enter your name here