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Location: Lucknow
Company: Smiths Detection
Job Description
To support Services Department in providing a high quality filed service to our customers at site in 24 x 7 environment. The Services Department is the interface between external customers, internal departments such as stores, sales, commercial, procurement, finance, etc. and the Field Service Engineers. The Services team requires the ability to deal effectively with all customers and to be able to manage customers’ expectations appropriately and with the objective of achieving required levels of satisfaction and recommendation from customers.
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Duties & Responsibilities
Responsibilities:
- Corrective, predictive, and preventive maintenance of security equipment’s, particularly baggage scanners at airports and other critical infrastructure on 24 x 7 basis [in rotational shifts]
- Site inspections, Installation of new equipment’s at customer sites and training the operators
- Handling service and customer independently during the shift
- Good diagnostic and problem-solving skills.
- Perform hands-on on –site troubleshooting, service, and repair.
- Identify root causes of recurring issues to prevent future issues
- Provide high level technical support to external customer at their location
- Timely & professionally handle field service call and issues arising from the field service visit, triage with field application scientists as appropriate.
- Flexible to travel at short notice / accommodate shift changes
- Ensuring planned / assigned works have been completed to the customer’s reasonable satisfaction
- Maintenance of daily complaints logs capturing every aspect of a CM that includes engineer parts utilized, time taken to complete, etc.
- Site spare parts inventory update at the end of the shift
- Submission of CM, PM & Installation reports on the next business day on completion
- Tracking of requested part & defective parts with fault tag
- Assisting the lead engineer on weekly stock update
- Onsite repair of sub-modules at airport sites with proper fault tags
- Project execution when needed
- Flexible regarding working arrangements and operational changes.
- Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment
The Individual
Skills and Experience:
- Graduation / 3 years diploma in Electronics / Electrical engineering
- 1-2 years [Graduates] / 4-5 years’ [Diploma] experience in similar role or field service engineering
- Good analytical skills and sound knowledge in electronics, electrical and IT
- Good knowledge on Microsoft Word, Excel, Power Point, Outlook, Database Management
- Knowledge on SAP is desirable
- Good verbal & written communication and influencing skills
- Determination to provide high levels of customer service
- Should be good team player, flexible with duty roaster, outside job assignment, & collaborative and knowledge share with his/her colleagues.
