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Location: Vadodara
Company: Honeywell
- Knowledge of DCS and PLC with a hands-on experience of min. 2 years.
- Planning and coordination of preventive maintenance / corrective / emergency maintenance visits for customer sites.
- Knowledge on Honeywell System particularly TDC/TPS/EPKS/ML200/PGM/SM/Network is must.
- Must be willing to operate from Baroda & handling customers near to Baroda based customers.
- Must be willing to work closely with customers like Vedanta, OPaL, RIL, TCL, GGL, RPL, SRF etc.. to explore additional business opportunities
- Must create new revenue stream for LSS from exploring new business opportunity from Non-IB customers nearby that region.
- Need to have close coordination with ASM-Vadodara/Central team-Pune to ensure successful project execution right from FAT to execution.
- Need to work closely with Estimation & Sales team based in Pune to ensure reduction in cycle time for quick job closure.
- Planning and close co-ordination with customer and GTAC to reduce the cycle time of resolution. Also, need to ensure implementation of PAR/BW/PNs for respective sites.
- Help region to achieve billing and collection target month on month basis.
- Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.
- Build, Develop & Sustain Customer relationships with effective Customer management.
- Should be able to plan site visits as per agreed SLAs and in line with the regional/central revenue plan.
- Resource planning and coordination for executing Service projects and migrations. • Provide technical support to FSE as and when required.
- Provide technical support for sales offers by providing site data.
- Ensure weekly, monthly documentation to track contract execution and customer deliverables.
- Ensure GSM process compliance as per contract terms and ensures team follows the same.
- Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.
- Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution
- ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.
- Be a single point contact for all customer needs for designated customers. Engineer is expected to carry out preventive maintenance / corrective / emergency as & when required.
- maintenance visits at customer sites on DCS/PLC/SCADA systems.
- Documentation – 50 % documentation is involved
- Matured skills in independent troubleshooting / problem resolution on these platforms.
- Required travel 60% to 70% of the time anywhere in India.
- Be available 24X7 for support during exigencies.
- Executing Service projects and migrations
- Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.
- Constantly probe opportunities for migrations, add-ons & work seamlessly with customers
- to reduce their pain areas by pitching-in the right solution
- Be a single point contact for all customer needs for designated customers.
Other Mandatory Condition
- Must possess Leadership quality & handle team of 4-6 engineers.
- Ready to work on other Vadodara region sites including some part of MP.
- Office Process should be followed timely and accurately.
- Politeness and good communication skills are required during interactions.
- Leave process and frequency should be followed as per the standard regional process.
