Thursday, December 12, 2024

JOB: Hardware Technical Support Engineer At Nymble In Bengaluru

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Location: Bengaluru

Company: Nymble

As a Hardware Technical Support Engineer at Nymble, you’ll be at the forefront of our customer support efforts, working closely with our customer success team to ensure our users receive top-notch assistance. Your expertise in electronics and electromechanical systems will be crucial in diagnosing, troubleshooting, and resolving complex technical issues.

Responsibilities:

  • Collaborate with the customer success team to deliver an exceptional user experience.
  • Diagnose and troubleshoot hardware and software issues with precision and efficiency.
  • Conduct thorough root cause analysis (RCA) of field issues, providing comprehensive documentation.
  • Communicate technical issues effectively to the engineering team, facilitating the development of permanent corrective measures.
  • Recreate and test field issues to ensure accurate problem identification and resolution.

Requirements:

  • Bachelor’s degree in Mechanical, Electronic, or Electrical Engineering.
  • Minimum of 2 years of experience in electronics and electromechanical system troubleshooting.
  • Strong understanding of fundamental electronics principles.
  • Proven experience in diagnosing and troubleshooting electronic products.
  • Proficiency in using Microsoft Office suite.
  • Work in rotational US shift timings (Between 10pm IST to 12pm IST)

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