Thursday, February 22, 2024

JOB: Field Service Engineer (CT/MR) At Siemens

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Location: Bengaluru

Company: Siemens

Key responsibilities

  • Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
  • Communicating and accept all operative advices from the Customer Care Center.
  • Supporting the Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
  • Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues
  • Inform Uptime Service Center on all escalation issues
  • Report any customer complaints with proper documentation to the CCC
  • Ensure the proper use of tool & test equipment and report the usage on any related service report.
  • Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
  • Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services
  • All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.

Education Qualification & Experience

  • BE/B-tech/ Diploma in Electronics/EEE/Biomedical
  • 1-3 years of experience in CT/MR

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