Thursday, April 25, 2024

JOB: CSH Preventive & Remote Analyst At Schneider Electric In Bengaluru

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Location: Bengaluru

Company: Schneider Electric

Duties and Responsibilities

  • Monitor remotely, critical infra equipment which supports IT systems and components in the electrical distribution through an integrated platform followed by relevant incident and problem management
  • Responsible for answering incoming telephone calls, alerts, web-based incidents and prioritizing customer support needs
  • Manage and maintain critical facility Monitoring Systems (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks)
  • Awareness and alignment to internal OLAs, external SLAs and personal KPIs
  • Understanding of Energy Efficiency concepts and identifying opportunities to optimize energy consumption patterns.

Mandatory skill sets

  • Good communicator with a natural aptitude for dealing with people
  • – Ability to converse in English fluently.
  • – Ability to write formal emails
  • Good email and phone etiquette
  • Basic knowledge of electrical concepts/devices and electronics essential
  • Working knowledge of major operating systems (Microsoft) Optional
  • Demonstrate flexibility and an ability to learn quickly.
  • Good problem-solving abilities and aptitude to understand and explain technical information.
  • Proven ability to work towards individual and team targets.

Secondary:

  • To be able to contribute as an Individual contributor and a team player.
  • Preference for previous experience in Building Management systems or similar monitoring platforms.
  • Knowledge of Incident Management, Problem Management and Change Management
  • Willingness to work in rotational shifts including the state /national holidays.

Experience

  • 2 to 3 years of experience in a technical contact centre with voice process supporting UK /Europe/US
  • 2+ years of field experience as a service engineer for UPS, Cooling systems, and Electrical Distribution will be an added advantage

Qualifications

  • BE/BTech in Electronics /Computer science 
  • Three-year diploma from a reputed institution.

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