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Location: New Delhi
Company: Arrow Electronics
Principal Accountabilities
- Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, providing customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow.
- Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as: e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic products (e.g., White Space Report, PEMCO Mix), Reverse Logistics, GBC (Global Business Conversion) and ITAD (Information Technology Asset Disposition). Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information.
- Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns and Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs. Owns the customer interface for important Credit and Financial Information as well as coordination of all available resources and support functions.
- As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote mark up (owns strategy and application) and notify customer of all/any price increases.
What We Are Looking For
Experience / Education
- Degree holder with 3-10 yrs. of sales experience in Electronics /Semiconductor Industry
- Should have good communication and persuasion skills.
- Multilingual with fluency in English , Hindi is preferable
- Preferably from Catalogue distribution background
- Should know both INR and USD business process.
- Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
- Works independently; receives minimal guidance.
- Identifies and resolves key issues and patterns from partial/conflicting data.
- Takes a broad perspective to problems and spots new, less obvious solutions.
