Monday, May 20, 2024

IT Associate II (IC) At Arrow Electronics

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What You’ll Be Doing

  • Provide first-level IT technical 24/7 support by resolving basic to moderately complex technical issues related to program scheduling across Arrow’s business critical systems.
  • Typically involved in monitoring of scheduled programs in various business applications across the Organization to meet the pre-defined SLA’s.
  • Coordinate resolution of issues as needed with Development and Level 2 Support Teams
  • Escalation to Level 2 Support team as and when needed and Update the existing Action Matrix document as defined in respective IT environments.
  • Research common problems and recommend solutions; prepare Monthly Status report and review with Development/Level 2 Support teams

What We Are Looking For

  • Typically requires a 3-4-year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.
  • Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
  • Completes work under moderate supervision.
  • Likely to act as an informal resource for colleagues with less experience.
  • Identifies key issues and patterns from partial/conflicting data.
  • Takes a broad perspective to problems and spots new, less obvious solutions.

What’s In It For You

  • Training and professional development
  • Performance coaching
  • Work with fun team in a supportive environment
  • Work at a strong and growing company
  • Community involvement opportunities

Location: Pune and Bangalore

Company: Arrow Electronics

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