Monday, June 17, 2024

Network Support Analyst I At ARROW Electronics

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What You’ll Be Doing

  • Working in shifts in 24×7.
  • Ensuring the internal SLAs are strictly maintained by the team.
  • Managing & updating the monitoring tools like SolarWinds.
  • Managing and ensuring the Configuration backups of all the network equipment in the company.
  • Observing the team’s response to the issues reported and prompt follow up for the remediation by troubleshooting and/or escalations.
  • Ensure prompt & timely reporting to the Stack holders, Global ServiceDesk & the higher management.
  • Provide technical, administrative and configuration support for the Cisco, Juniper, HP and Palo Alto.
  • KT & training the other GNOC Engineers to upgrade team’s troubleshooting skills and avoid escalations.
  • Ensuring high network availability at all of the Arrow offices by prompt and proactive remediation.
  • To keep the ticketing queues clean.
  • To keep the Documentation up to date.
  • Leadership qualities.

What We Are Looking For

  • Bachelor’s degree or 2– 5 years related business experience in a fast-paced corporate environment
  • years of experience in routers & switches from HP & Juniper.
  • Should have at least 3 years of experience in the firewalls like Palo Alto, etc. is required.
  • Excellent on IP routing protocols and OSI Model a must.
  • Minimum of 7 years’ experience in troubleshooting IP networks using tools like WireShark, etc.
  • Excellent on DNS & DHCP Services a must.
  • Excellent written & verbal communication skills a must.
  • Minimum two years of experience of working on at least one NOC monitoring tool.
  • Excellent Incident & Change Management using some ticketing tool like CA ServiceDesk.
  • Minimum of seven years’ experience in liaising with Global Service Providers, Vendors & customers.


  • CCNP
  • Juniper JNCIS / Aruba Certified Switching Professional (ACSP) V1

Location: Bengaluru

Company: ARROW Electronics

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