Monday, July 22, 2024

Technical Support Engineer 2 At Juniper Networks

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This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support network equipments running Juniper Operating Systems (JunOS).

Individual Contributor Role

  • Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
  • Take ownership for problem resolution, problem reproduction.
  • Be a fast learner and keep pace with newer technologies
  • Participate in initiatives such as create Knowledge Base and Whitepapers.
  • Work Engineering, and Advance Services teams on critical customer escalations.
  • Available to work in shifts and cover weekends rotations.



Bachelor Degree or equivalent in Electronics/Computer Engineering

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2 – 5 years of experience in IP Network Routing domain – Troubleshooting, implementation, design etc.

Primary Skills

  • Excellent Customer handling and communication (verbal and written) skills
  • Excellent problem solving skills.
  • In depth knowledge of IP Packet flow

To be proficient in any of the following technologies

  • Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP)
  • Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis, VXLAN)
  • Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)

Understanding/Exposure/Expertise in one or more areas will add weightage

  • MPLS, MPLS-TE, Segment Routing
  • Multicast technologies PIM, NG-MVPN
  • Data center Fabric and IP CLOS networks
  • SDN/NFV/OpenStack/SD-WAN

Prefer to have Knowledge in one or more networking Operating Systems:

  • JunOS, Cisco(IoS,IOS-XR), Palo Alto, Arista, Huawei and others.
  • Preferred Certifications – JNCIA, JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE

Location: Bengaluru

Company: Juniper Networks

The Job is closed. Check the latest active jobs here.



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