JOB: Senior Tech Support Representative At Lutron Electronics

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Lutron Electronics Co., Inc has an opening for top candidates with 2-4 year’s work experience. In this position, you would be a key part of the Lutron global service team.

Preferred Background: Building Management Systems/BMS , Automation , Commissioning , Field service, Lighting controls

Responsibilities

  • To answer the phones/e-mails and support our customers on our system level products.
  • Troubleshoot and diagnose use issues regarding Lutron systems
  • Document problems and solutions in a central database, escalating them when necessary
  • Communicate effectively with other functions to meet customer needs
  • Develop technical expertise regarding Lutron products, systems and services
  • Represent Lutron according to our Five Principles, particularly Take care of the Customer
  • Participate and run the day-to-day operation of LED CoE @ A3E

Must Have Qualifications

  • 4 years Engineering Degree – (BTech/MTech – Electrical and/or Electronics Engineering)
  • 2 – 4 years of relevant experience
  • Excellent Communication skills both written and verbal (knowledge of a foreign language would be a bonus)
  • Ability to work in a 3-shift operation, on shift rotational basis (some shifts do cover weekends, although overall working days would be 5 days per week)

Location: Gurgaon

Company: Lutron Electronics

APPLY HERE

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