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Location: Bengaluru
Company: Renesas
A personalised technical support engineer for mass market customers & channel partners, providing pre & post-sales technical support to a geographical region and its customers, partner FAE and Renesas Sales teams.
Responsibilities
- Support customers on popular Catalog Analog & Power Products
- Post-sales: Provide personalised technical support online (email / teams etc) to understand customers problems & solve them with smart efficient use of resources (own knowledge & product line resources)
- Pre Sales: Work with sales teams on understanding customers’ requirements (product & application or use case)
- to position REN products and solutions in an advantageous way.
- Support Partner FAE in distribution on enabling them win with REN products & solutions.
- Solving technical issues raised by partner FAE bring to you .
- Providing them with training materials / collaterals / demos etc they need to convince customers to use REN products or solutions.
- Be their ‘go to’ advocate within REN to enable partner FAE to be successful.
- Actively Participate in local business reviews with the relevant sales teams & partners and escalate/highlight gaps and issues needed to win customer sockets
Qualifications
- Bachelor’s from Computer Science / Engineering Course or equivalent in relevant discipline
- 2 to 6 Years of experience.
- Foundational knowledge on using or supporting power & analog devices including
- DC-DC (Buck/Boost/Buck-Boost)
- Battery Management concepts
- Discrete Power products
- Analog building blocks (Op-Amps / ADC / DAC etc)
- Basics of power including Active & passive elements (L/C).
- Understanding of basic layout issues, thermal issues as it relates to analog & Power products.
- Passion for Analog & Power elements of design.
- Strong communication skills and be able to work / communicate in a multicultural environment.
- Good questioning techniques: ability to guide conversations via open & closed questions .
- Ability to work with multiple issues in parallel in a fast-moving environment. Will be working on many open issues in parallel.
- Confident in ability to help/communicate complex issues 1-1 (f2f online and via email etc)
- Strong collaboration skills
- Must be interested / passionate about embedded systems and MCU related matters.
- Some limited travel may be necessary (<5%).
