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Location: Gurugram / Delhi NCR
Company: Mindray
Responsibility
- Responsible for PMLS product line service delivery, focusing on rigid scope, energy platform 、surgical products and other products
- Channel technical support and training empowerment, including installation, operation, repair, maintenance, disinfection and sterilisation, etc.
- Follow up on major complaints and solve customer problems in a closed loop
- Complete the company’s established business indicators, including but not limited to improving customer installation maps, channel backup stock, etc.
- New product customer Operation/usage follow-up and customer satisfaction follow-up
- Market research on endoscopic services in India and optimisation of service strategies
Requirements
- Education: Bachelor’s degree or above, Electronics and Biomedical Engineering major preferred;
- Experience: Over 2 years of experience as an engineer or technical support staff member in the medical device industry, laparoscopic background preferred;
- Knowledge and Skills: Excellent teaching and communication skills; strong information gathering and analysis abilities; adaptable to frequent travel; adaptable to cross-cultural environments;
- English can be used as a working language; overseas study or work experience preferred;
- Familiar with computer and office software; IT background preferred.
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