Centralized dashboards combine diagnostics, ticketing, and automation to reduce onsite visits and improve efficiency in large scale HVAC deployments.
As HVAC environments grow more distributed and complex, professionals are expected to manage multiple sites, higher performance targets, and limited resources using tools that often do not scale efficiently. This has increased demand for centralized platforms that combine visibility, automation, and remote management across residential and commercial portfolios.
Samsung Electronics addressed this need with the launch of its SmartThings Pro HVAC offerings, positioning the AI powered IoT platform as an enterprise solution for contractors, service organizations, and building owners. The platform enables multi-site visibility, faster response through remote diagnostics, and automated workflows designed to reduce onsite visits and improve operational efficiency. It supports the full HVAC system lifecycle, from deployment and verification to ongoing operations and service.
Remote diagnostics features include real time alerts for system faults or performance anomalies, access to HVAC cycle data, and remote troubleshooting functions such as Field Setting Value adjustments and Smart Reset, allowing teams to assess issues quickly and determine when onsite intervention is required. Integrated ticketing organizes maintenance tasks within a centralized dashboard, improving workflow visibility.
Beyond maintenance, the platform offers automation and energy optimisation tools for property managers and commercial operators. Routine based controls and logic driven automation help standardize operations, reduce manual effort, and support energy saving strategies, while centralized dashboards track system performance and energy usage trends. Although initially focused on HVAC, the enterprise platform is designed to extend across multifamily housing, retail, hospitality, food and beverage, and office environments by unifying device data, service workflows, and automation into a single system.
Key features of the system include:
- Centralized remote HVAC management across multiple sites
- Real time diagnostics, alerts, and remote troubleshooting
- Integrated ticketing for maintenance workflows
- Automation tools for operational consistency and energy optimization
- Support for enterprise building operations beyond HVAC
Chanwoo Park, executive vice president at Samsung Electronics B2B Integrated Offering Centre, says, “SmartThings Pro brings HVAC data, workflows, and automation into a single enterprise platform, giving teams the ability to identify issues faster, resolve them remotely, and operate more efficiently across every location they manage.”
