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Location: Bengaluru
Company: Exponent Energy
What you will do:
- Support the After Sales / Service team in delivering timely on-site (or remote, where possible) technical support across our LV, HV, and battery service lines, helping minimise vehicle and system downtime
- Learn and apply structured fault-finding on EV systems — batteries (Li-ion), powertrain, motors, and charging systems — from first-level diagnosis to working alongside senior engineers on complex issues
- Work hands-on with diagnostic tools, CAN-based diagnostics, and test instruments across vehicle and battery platforms, building practical field experience from day one
- Interact directly with customers and fleet operators to understand issues, explain root causes and fixes in simple terms, and ensure a smooth, transparent service experience
Responsibilities:
- Field & Remote Support: Assist in providing on-site & remote technical support for LV, HV vehicle/battery systems, working towards vehicle turnaround time (TAT) commitments for immediate concern closure
- Fault Diagnosis & Troubleshooting: Diagnose and help resolve issues related to battery packs, powertrain, motors, and charging systems, under guidance from senior engineers
- Root Source Analysis (RSA): Support analysis of failure data to help & identify root causes and assist in defining corrective and preventive actions
- Battery Rework & Swap Support: Assist with battery pack rework activities and support battery swap operations and failure investigations
- Preventive Maintenance: Support periodic maintenance schedules and service campaigns, ensuring adherence and completion within timelines
- Documentation & Reporting: Maintain accurate, up-to-date service records and prepare technical reports
- Design for Service (DFS) Feedback: Provide field feedback to engineering / product teams to improve serviceability and support continuous product and process improvement
- Customer Interface: Connect with customers and fleet operators professionally — explain technical issues and resolution steps clearly, guide them on safe operation and maintenance of vehicles, and ensure high levels of customer satisfaction and transparency in service delivery
- Escalation Management: Track issues through to closure, keep customers and internal stakeholders informed of progress, and escalate critical or unresolved issues to senior engineer’s / engineering teams promptly and with proper documentation
The ideal candidate requires:
- 0-1 year of relevant experience; fresh graduates are encouraged to apply
- Diploma / Bachelor’s degree in electrical engineering, Electronics & Communication Engineering, Mechanical Engineering, Automobile Engineering, Mechatronics, or equivalent demonstrated knowledge and strong technical proficiency in these areas
- Strong fundamentals in electrical and mechanical engineering, with an interest in EV systems — LV or HV vehicles, batteries , motors, and charging systems
- Basic understanding of high-voltage systems, HVIL (High Voltage Interlock Loop), signal circuits, and power connections (or a demonstrated ability and willingness to learn quickly)
- Basic understanding of CAN communication and CAN-based diagnostics, or willingness to learn
- Practical familiarity with instruments such as multimeters, clamp meters, oscilloscopes, and insulation testers (Meggers), gained through coursework, projects, or internships (good to have, not mandatory)
- Ability (or willingness to learn) to use diagnostic software / OEM diagnostic tools, and to read electrical schematics, wiring diagrams, and Diagnostic Trouble Codes (DTCs)
- Structured problem-solving approach, detail-oriented, and a customer-first attitude
- Comfortable interacting directly with customers and handling escalations calmly — strong interpersonal skills and the ability to explain technical issues to non-technical stakeholders
- Willingness to travel extensively and relocate to field / depot locations based on business requirements
- Good English communication skills; fluency in regional languages (e.g. Telugu, Hindi, Kannada) is a plus
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