Customer Support Engineer At Consyst In Kochi

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Location: Kochi

Company: Consyst

Provide on-site and remote technical support for PLC, SCADA, HMI, and field instrumentation systems.
Diagnose and troubleshoot automation system issues at customer sites onsite/remote, ensuring minimum downtime.
Handle emergency breakdown calls and provide structured root cause analysis (RCA) reports.
Perform preventive and predictive maintenance including system health checks like PLC diagnostics, network health, I/O status verification, and communication validation.
Modify PLC/HMI/SCADA programs as required for minor process improvements and bug fixes.
Troubleshoot industrial communication protocols such as Modbus RTU/TCP, Profibus, Profinet, and Ethernet/IP.
Assist customers during system breakdowns.
Coordinate with internal engineering teams for advanced technical resolutions.
Maintain proper documentation: service reports, maintenance logs, backup records, and configuration change history.
Ensure cybersecurity hygiene in OT systems (user access, backups, antivirus, patch coordination).
Ensure compliance with safety and quality standards during all service activities.
Build strong customer relationships and act as a technical point of contact for assigned accounts.

Degree in Electrical & Electronics, Electronics & Instrumentation, Electronics & Communication, Mechatronics, or related field.
2–3 years of experience in commissioning and/or customer support of industrial automation systems.
Strong troubleshooting experience in PLC, HMI, and SCADA platforms.
Hands-on experience with platforms like Schneider Electric, Siemens, Rockwell Automation, etc.
Good understanding of field instruments (pressure, level, flow, temperature) and signal diagnostics.
Working knowledge of Ladder Logic (LD), Structured Text (ST), and Function Block Diagram (FBD).
Experience with Modbus RTU/TCP, Profibus, Profinet, and Ethernet/IP protocols.
Ability to read and interpret GA drawings, Electrical wiring diagrams, SLD, and P&ID documents.
Experience in loop checks, signal validation, and calibration support.
Willingness to travel and respond to site breakdown calls.
Strong analytical, documentation, and customer communication skills.

Experience in Process Industries (Power, Oil & Gas, Water, Process Plants).
Knowledge of PLC integration with MCCs, PCCs, and switchgear.
Familiarity with IIoT protocols such as MQTT, OPC UA, REST APIs.
Understanding of OT network basics and industrial cybersecurity concepts.
Experience handling AMCs and service-level commitments (SLA-based environments).