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APPLY HERE
Location: Bengaluru
Company: Rohde & Schwarz
Your Tasks
- Repair and Calibration of T&M instruments
- Calibration inhouse and Onsite at customer premises
- Updated with latest skills and Technology to improve technical competence and take up challenges
- Ensuring on time repair / calibration of customer devices to meet Service KPI (Key Performance Indicator)
- Interface with customers, attend to their enquiry, support customers remotely for minor issues
- Daily update of ERP system to be in line with service process
- Ensuring timely placement of order for necessary Spare Parts to meet the service Turn Around Time and On Time Delivery targets
- Update Service Manager on daily activities and ensure necessary actions are taken for escalated cases
- Comply with regular feedback from Service Manager, for corrective actions and improvements on feedback
- Attend the webinars and mandatory technical web training on specific products to encourage self-study and get self-motivated
- Work in co-ordination with all team members and contribute to team output
- To work with finance, admin and spare part handling team for on time settlements to avoid any delay
- Timely submission of weekly time sheet to Service Manager
- Travel as and when required for onsite repair and onsite calibration support at customer premises
- Take proactive actions as and when necessary to avoid customer escalations
- Work with other departments and collaborate for a multi support work culture
- Contribute to Internal and External audits viz ISO 9001 and ISO 17025 audit
- Bring ideas for improvement in System or Process to the knowledge of Service Manager
- Weekly update on various tasks and takes necessary actions based on feedback / suggestions
Your Qualifications
- Bachelor of Engineering (B.E / B Tech) with Electronics and Communication Discipline with 1-2 years of experience in RF and MW service support industry
- Diploma with Electronics and Communication Discipline with 2-3 years of experience in in RF and MW service support industry
- Analytical problem-solving ability in fault finding and diagnostics
- Knowledge on RF Power Measurements, Wireless technologies viz GSM, LTE, 4G & 5G
- Up-to-date documentation & update of ERP systems
- Knowledge on ISO 9001 2015 and ISO17025 accreditation Participation and support to ISO / Internal / RSM Audits
- Pleasing personality, team player, good to handle customer relations
- Stellar organizational and communication skills with proven experience in preparing and presenting information to senior management.
- High sense of urgency, responsibility and drive for excellence.
- Skilled in MS Tools (like Word, PowerPoint and Excel) are essential.
- Inter personal & inter departmental skills/ result-oriented
- High personal integrity, self – driven and ownership attitude.
- Excellent written and oral communication, interpersonal, problem-solving, presentation, and organizational skills.
