Friday, July 12, 2024

Project Repair & Calibration Engineer At Rohde & Schwarz

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Location: Bengaluru

Company: Rohde & Schwarz

Your Tasks

  • Repair and Calibration of T&M instruments
  • Calibration inhouse and Onsite at customer premises
  • Updated with latest skills and Technology to improve technical competence and take up challenges
  • Ensuring on time repair / calibration of customer devices to meet Service KPI (Key Performance Indicator)
  • Interface with customers, attend to their enquiry, support customers remotely for minor issues
  • Daily update of ERP system to be in line with service process
  • Ensuring timely placement of order for necessary Spare Parts to meet the service Turn Around Time and On Time Delivery targets
  • Update Service Manager on daily activities and ensure necessary actions are taken for escalated cases
  • Comply with regular feedback from Service Manager, for corrective actions and improvements on feedback
  • Attend the webinars and mandatory technical web training on specific products to encourage self-study and get self-motivated
  • Work in co-ordination with all team members and contribute to team output
  • To work with finance, admin and spare part handling team for on time settlements to avoid any delay
  • Timely submission of weekly time sheet to Service Manager
  • Travel as and when required for onsite repair and onsite calibration support at customer premises
  • Take proactive actions as and when necessary to avoid customer escalations
  • Work with other departments and collaborate for a multi support work culture
  • Contribute to Internal and External audits viz ISO 9001 and ISO 17025 audit
  • Bring ideas for improvement in System or Process to the knowledge of Service Manager
  • Weekly update on various tasks and takes necessary actions based on feedback / suggestions

Your Qualifications

  • Bachelor of Engineering (B.E / B Tech) with Electronics and Communication Discipline with 1-2 years of experience in RF and MW service support industry
  • Diploma with Electronics and Communication Discipline with 2-3 years of experience in in RF and MW service support industry
  • Analytical problem-solving ability in fault finding and diagnostics
  • Knowledge on RF Power Measurements, Wireless technologies viz GSM, LTE, 4G & 5G
  • Up-to-date documentation & update of ERP systems
  • Knowledge on ISO 9001 2015 and ISO17025 accreditation Participation and support to ISO / Internal / RSM Audits
  • Pleasing personality, team player, good to handle customer relations
  • Stellar organizational and communication skills with proven experience in preparing and presenting information to senior management.
  • High sense of urgency, responsibility and drive for excellence.
  • Skilled in MS Tools (like Word, PowerPoint and Excel) are essential.
  • Inter personal & inter departmental skills/ result-oriented
  • High personal integrity, self – driven and ownership attitude.
  • Excellent written and oral communication, interpersonal, problem-solving, presentation, and organizational skills.

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