Technical & Business Operations Agent-Gurgaon At Amdocs

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Location: Gurugram

Company: Amdocs

What will your job look like?

  • Basic understanding of 5G/LTE/3G/2G RAN Network
  • Bridge handling for incoming GC requests and follow-up with GC for MOP/Nest expiry
  • Perform Pre & Post Health Checks using different Amdocs, vendor & client tools
  • Experience on Ericsson/Nokia OSS access and commands
  • To handle the bridge requests and create the records on workbench
  • Track the active issues and provide an update on daily basis
  • Liaise with Field technician for all field activity and provide/arrange technical remote support
  • To support Field Crew for lock, unlock, RSSI, alarm troubleshooting etc.
  • Site performance monitoring (new + existing techs) and raising the issues for degradation

All you need is…

  • Must be an Engineering or non-Engineering Graduate or Masters’ – BCA, MCA, BSC, MSC (Preferred in Electronics & Communication stream) with 6+ months of Experience.
  • Experience in using MS office – Outlook, word, PowerPoint & Excel
  • Experience with mobile network basics is an advantage.
  • Must have above average communication skills
  • Highly Preferred to work on Night Shift
  • Why you will love this job:
  • You will have a wide scope of activities
  • You will have excellent products and solutions
  • You will have scope for professional development

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