Friday, March 1, 2024

JOB: Field Service Engineer At Norsdon In India

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Company: Nordon

Essential Job Duties and Responsibilities

  • Set up, inspect and test new equipment at customer locations to ensure proper installation
  • Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment
  • Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules
  • Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports.
  • Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment
  • Handle necessary administration related to quotations for customer on equipment servicing and repair
  • Test and package of equipment prior to shipment
  • Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry
  • Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.
  • Other duties as required by management

Education and Experience Requirements

  • Relevant Diploma / Degree in Engineering
  • 2-5 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry.
  • Around 1-3 years in the installation and customer support of high value capital equipment.
  • Working experience in MNC is preferred.

Preferred Skills and Abilities

  • A high energy, service-oriented personality.
  • Able to work independently, positively, and a team player
  • Motivated, proactive and resourceful
  • Ability to understand pneumatic, electric, electronics and control systems.
  • Ability to read and understand engineering drawings.
  • Strong command of spoken and written English
  • Strong interpersonal and communication skills
  • Willingness to travel if required.
  • Ability to learn new skills.

Working Conditions and Physical Demands

  • Factory environment.
  • Can expect a of of standing on long hours.
  • Can expect work in Clean-Room environment

Travel Required

  •    90% field work based at customer site

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