JOB: Staff Technical Support Engineer At Revenera In Bangalore

1408
 

Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.

Flexera is seeking a Staff Technical Support Engineer with a love of problem-solving to join the Technical Support Department in Bangalore.

Responsibilities / Qualifications

  • Create and update support cases/service requests
  • Provide support assistance on specific Flexera Software products
  • Provide assistance on medium to high level complexity support inquiries, including escalations
  • Provide timely responses and regular updates on support cases
  • Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
  • Properly document support inquiries into the CRM system
  • Provide assistance to other team members
  • Work/collaborate closely with Engineering/PM/Sales to facilitate customer success
  • Proactively keep management informed of critical customer issues/concerns

Qualifications, Education and Experience

Required:

  • Bachelor’s degree in computer science or 4+ years equivalent work experience
  • Programming experience in C/C++
  • Database experience/familiarity in SQL and/or Oracle
  • Familiarity with Windows and Linux (or other UNIX-based operating systems) and related software
  • Strong customer orientation and dedication
  • Good communication and interpersonal skills (works well individually and as part of a team)
  • Fluent in verbal and written English
  • Ability to manage multiple tasks
  • Enjoys problem solving and approaches them analytically and methodically
  • Eagerness to learn new technologies/skills
  • The ability to replicate a customer issue in-house after provided the proper training and equipment

Desired:

  • Programming experience in C# .NET and/or Java
  • Database Administration experience in SQL and/or Oracle
  • Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
  • Familiarity with developer software tools
  • Good Windows administration skills
  • Good Linux administration skills
  • Good Mac OS X administration skills
  • Salesforce Experience
  • Understanding of Flexera Software products

Location: Bengaluru

Company: Revenera

APPLY HERE

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