JOB: Software Support Engineers At Applied Materials

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Key Responsibilities

  • Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer’s high value problem (HVP), systematic bug or systematic software failures.
  • Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
  • Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.
  • Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
  • Attend AMAT classes in designated product line and external classes for third-party software.
  • Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
  • Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.
  • Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Functional Knowledge

  • Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
    Business Expertise
  • Understands key business drivers; uses this understanding to accomplish own work
    Leadership
  • No supervisory responsibilities but provides informal guidance to new team members
    Problem Solving
  • Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

Explains complex information to others in straightforward situations

Location: Bangalore

Company: Applied Materials

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