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Location: Bengaluru
Company: Schneider Electric
The major objectives of the role will be:
- Analyze customer escalations for prioritization
- Leading resolution on escalated customer incidents
- Managing customer expectations through resolution process
- Leadership in process improvement for customer incident resolution
- Mentoring of Technical Support groups on new features and resolutions to common situations
- Creating digital assets to helping customers proactively
- Sharing key information through online technical communities
- Building diagnostics tooling to help Technical Support teams identify issues themselves
- Assist in project verification and validation activities, bringing in customer experiences
- Involvement in Systems Engineering activities based on customer experiences
- Involvement in project reviews and defect triage to highlight customer risks
Individuals that possess strong power systems, energy management, and metering expertise, as well as a desire to be a technical leader, should consider applying to this role. You should have some IT experience to combine with your power systems/electrical background.
Qualifications
- B.E/B.Tech EE or EC or equivalent
- Good exposure in customer issues troubleshooting and debugging knowledge
