Friday, June 21, 2024

Service Engineer At Thermo Fisher Scientific In Mumbai, Hyderabad and Pune

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Location: Mumbai, Hyderabad and Pune

Company: Thermo Fisher Scientific

Position Summary

  • Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on PGNAA/ PFTNAA analyzers installed in PAN India.
  • Support the analyzer new installation commissioning, and field solving at customer sites and to provide remote support to the clients as needed.
  • Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
  • Provide complete detailed service reports on a regular basis as soon as service visits are completed.
  • Understanding customer needs and concerns, Providing a high level of customer service. Ensure that customers receive first class remote service and support in line with service agreements.
  • Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
  • Actively support to achieving the CAS and business goals.
  • Take ownership for customer satisfaction for services performed.
  • Work in accordance to all relevant certification, regulatory requirements and safety norms by company and customers at site.
  • Travel as per advise by the reporting manager to provide customer service.

Education

  • Bachelor’s degree in Instrumentation, Electrical, Electronics or Mechanical field.

Years Of Experience

  • More than 3 yrs working experience handling the field equipment’s services.
  • Experience in the process industries like Cement, coal, steel would be added advantage.

Knowledge, Skills and Capabilities

  • Process Analyzers- PGNAA with hands on experience in relevant Industries & Processes.
  • To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including:
  • Exceeding customer service level expectations (external & internal)
  • Working to agreed target days, A focus to finding solutions.
  • Working within quality and company policy guidelines, Maintaining a professional appearance at all times

Competency

  • Effective interpersonal, communication and listening skills., problem solving, customer centric approach
  • Handling the complicated situations
  • Experienced in Microsoft applications including Microsoft office.
  • Strong analytical skills, Interpersonal skills with an ability to handle time efficiently and meet agreed timelines.

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