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Location: Bengaluru
Company: Juniper Networks
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Summary
- This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.
- This is an Individual Contributor Role
- Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
- Take ownership for problem resolution, problem reproduction.
- Be a fast learner and keep pace with newer technologies
- Participate in initiatives such as create Knowledge Base and Whitepapers.
- Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
- Available to work in shifts and cover weekends rotations.
Requirements:
Education:
- Bachelor Degree or equivalent in Electronics/Computer Engineering
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Experience:
- 2 + years of experience in IP Network Routing domain – Troubleshooting, implementation, design etc.
Primary Skills:
- Excellent Customer handling and communication (verbal and written) skills
- Excellent problem solving skills.
- In depth knowledge of IP Packet flow
To be proficient in any 2 of the following technologies:
- Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)
- Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis)
- Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)
Understanding/Exposure/Expertise in one or more areas will add weightage:
- MPLS, MPLS-TE
- Multicast technologies PIM, NG-MVPN
- Data center Fabric and IP CLOS networks
- SDN/NFV/OpenStack/Cloud
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