Monday, February 26, 2024

Technical Support Engineer 1 At Juniper Networks

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Location: Bengaluru

Company: Juniper Networks

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Summary

  • This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.
  • This is an Individual Contributor Role
  • Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
  • Take ownership for problem resolution, problem reproduction.
  • Be a fast learner and keep pace with newer technologies
  • Participate in initiatives such as create Knowledge Base and Whitepapers.
  • Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
  • Available to work in shifts and cover weekends rotations.

Requirements:

Education:

  • Bachelor Degree or equivalent in Electronics/Computer Engineering

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Experience:

  • 2 + years of experience in IP Network Routing domain – Troubleshooting, implementation, design etc.

Primary Skills:

  • Excellent Customer handling and communication (verbal and written) skills
  • Excellent problem solving skills.
  • In depth knowledge of IP Packet flow

To be proficient in any 2 of the following technologies:

  • Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)
  • Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis)
  • Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)

Understanding/Exposure/Expertise in one or more areas will add weightage:

  • MPLS, MPLS-TE
  • Multicast technologies PIM, NG-MVPN
  • Data center Fabric and IP CLOS networks
  • SDN/NFV/OpenStack/Cloud

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