Technical Support Engineer 1 At Juniper Networks

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Location: Bengaluru

Company: Juniper Networks

Summary

  • This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.
  • This is an Individual Contributor Role
  • Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
  • Take ownership for problem resolution, problem reproduction.
  • Be a fast learner and keep pace with newer technologies
  • Participate in initiatives such as create Knowledge Base and Whitepapers.
  • Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
  • Available to work in shifts and cover weekends rotations.

Requirements:

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Education:

  • Bachelor Degree or equivalent in Electronics/Computer Engineering

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