Monday, June 17, 2024

Technical Support Engineer At Rajguru Electronics India Pvt Ltd. In Mumbai

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Location: Mumbai

Company: Rajguru Electronics India Pvt Ltd.

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Technical Support Engineer – Rajguru Electronics India Pvt Ltd. one of India’s leading distributors of electronics components and modules is looking for a Technical Support Engineer to assist our customers in diagnosing and troubleshooting electronic related hardware and software problems across our diverse product range.

Employment Type / Location – Full time / Mumbai

Duties/Responsibilities

  • Act as the initial point of contact for all electronic hardware and software related concerns from customers or other employees.
  • Document technical knowledge in the form of notes and manuals. Preparing Datasheets.
  • Ability to research and provide solutions on electronic hardware and software related issues.
  • Research, diagnose, troubleshoot and identify solutions to resolve electronic hardware and software issues.
  • Hardware issues, including, but not limited to verifying faulty components such as IC’s, electronic boards, troubleshooting communication issues between GSM Module and microcontroller/PC.
  • Software issues, including, but not limited to working with the AT commands for GSM Modules, Thermal Printers, GPS Modules.
  • Ability to do DIP & SMD soldering.
  • Reviewing and processing JLC PCB orders. Understanding PCB Layouts and designing principles.
  • Functional knowledge of LCDs, Microprocessors, Microcontrollers, Sensors, Displays, GSM Modules, Thermal Printers
  • Work with the customers through phone, email and/or chat whichever mode the customer is comfortable with.
  • Conducting Knowledge sharing sessions for the technical and sales team.
  • Being updated on latest technological developments in electronics field.
  • Representing the organization at various expos and technical seminars.

Required Skills/Abilities

  • Excellent verbal and written communication skills.
  • Good interpersonal communication and customer service skills.
  • Ability to research and provide solutions on electronic hardware and software related issues.
  • Good understanding of electronic components – active & passive, mobile devices and other tech products.
  • Ability to make basic electronic circuits for testing.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
  • Analytical approach to problem solving.

Education and Experience

  • Degree/Diploma in electronics & tele communication engineering.
  • 1-2 years of work experience with Arduino Hardware and Programming is preferable.

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