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Location: Bengaluru

Company: Ceragon Network

The Technical Support Engineer will have the following responsibilities:

Follow support process/cases through CRM system.
Work in a fully equipped lab environment to reproduce field issues and for self-training.
Analyse and debug system performance from collected data to identify point of failure.
Act proactively to prevent issues from happening by providing suggestions and advice to customers.
Support Ceragon engineers in the regions
Handle most complex and difficult cases and deliver the solutions to customers.
Follow up product development/changes with close cooperation with Tier-3 expert team.
Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements
Document resolutions for reported issues for further training purposes through creating knowledge items

Job Requirements

The ideal candidate has the following:

Must:

Electronic/Communication/Computer engineer (BA/BSc)
Proven experience with planning, engineering and advanced troubleshooting of Microwave/transmission networks (Operations experience)
Strong Ethernet/IP/networking knowledge
Understanding packet switch network resiliency protocols, xSTP, G8032.
Strong SDH/PDH knowledge
Understanding of synchronisation principles and standards
Multivendor telecom experience, NOC or operations
Understanding radio link planning principles
Experience with SNMP based NMS platform
2-3 years of experience with interfacing customers (support, presales)
English – Fluent (read + Write + Speak)
Excellent communication skills
Ready to work in shifts

Advantage: