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Location: Pune
Company: Vertiv
Diploma Engineer Trainee (DET) will be responsible for supporting installation, commissioning, maintenance, and troubleshooting of Vertiv UPS systems and related power infrastructure at customer sites. The role involves hands-on technical work, coordination with service teams, and ensuring high system uptime.
Duties & Responsibilities
- Assist in installation, testing, and commissioning of UPS systems (single-phase & three-phase).
- Perform preventive and corrective maintenance of UPS, batteries, and associated equipment.
- Support in troubleshooting and fault analysis of UPS systems and identifying root causes.
- Monitor system performance, alarms, and take necessary action to ensure uptime.
- Record and maintain service reports, checklists, and maintenance logs.
- Assist in battery health checks, load measurements, and system parameter verification.
- Coordinate with senior engineers, vendors, and customers for issue resolution.
- Ensure compliance with safety standards and site protocols.
- Support in RCA (Root Cause Analysis) documentation and corrective actions.
- Participate in site visits, audits, and customer inspections.
Safety
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines – “14 hours rule”
- Report all work related accidents or injuries within 24 hours to the appropriate personnel.
Required Qualifications
- Diploma in Electrical / Electronics / Instrumentation Engineering.
Customer Satisfaction:
- Provide proper and adequate communication to internal and external customers
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
- Provide estimated time of arrival to the customer for where applicable
- Strive to provide all customers a “first time fix” for their equipment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer Meetings as required
Performance:
- Maximise productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilisation rate according to company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
Technical Skills:
- Basic knowledge of:
- UPS systems and power electronics
- Electrical circuits and troubleshooting
- Batteries (VRLA / Lithium-ion basics)
- Ability to read:
- SLD (Single Line Diagrams)
- Electrical schematics
Familiarity with test tools such as multimeter, clamp meter.
Soft Skills:
- Good communication skills
- Willingness to work in field/service environment
- Quick learner with a problem-solving mindset
- Team coordination and discipline
