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Location: Gurgaon
Company: General Electric
Job Description Summary
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining diagnostic imaging equipment models specific to MICT modality.
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GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Roles and Responsibilities
- Technical: Maintains diagnostic imaging equipment models specific to Cyclotron modality
- Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
- Business growth: Assists in the growth and direction of business in his/her geographic area
- Productivity: Responsible for Warranty and PMS contract cost control
- Administration: Responsibly completes all administration tasks on time
- Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
- Installation: Plays a leading role in complex and multi-functional rooms
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
- Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Required Qualifications
- BE in Electrical/ Electronics/Nuclear ScienceNuclear Medicine or equivalent with minimum 3+ years in the field services engineering
- Ability to work independently with minimum direction. High work standards, quality and aptitude. Plans and organizes work effectively.
- Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs.
- Flexible for working in night shift
- Base location- Gurgaon or Delhi, with flexibility to relocate near the site which could be outskirts of city and travel within region – India & South Asia
Desired Qualification
- Proficiency in English and Computer Skills
- Excellent communications, listening and interpersonal skills
- Volunteer, self motivator Initiative and motivation. Technical analytical skills.
