JOB: Customer Support Engineer At Oxford Instruments In Mumbai

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Location: Mumbai

Company: Oxford Instruments

Key Responsibilities

New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.

1. Upgrades: follow upgrade SOPs to install and commissioning upgrades.
2. Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
3. Billable Service: carrier out billable service and training on out of warranty tools.

Typical Performance Measures

• Meet targeted numbers of new tool installs within a certain period of time and spec..
• Meet targeted numbers of billable upgrades and PMs within spec..
• Meet good customer satisfaction on warranty support.
• Follow up the reporting and documentation requirements for every service activity.
• Stocks and materials RMA assistance.