Tuesday, June 25, 2024

Specialist – IT Infra

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Bachelor’s in Science, Engineering or equivalent


Customer Engagements:

  • Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
  • Coordinate for Service transition activities.
  • Initiate change / release requests in line with Cognizant /customer change / release management process.
  • Work on the major problem tickets assigned by ITIS team.

Requirements Gathering:

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  • Front end/POC on requirement gathering activities under assigned technology domain.

Design & Solutioning:

  • Coordinate on design & solutioning activities under assigned technology domain.

Project Governance:

  • Provide status report on the assigned tasks in the form of project status updates and weekly reports.
  • Handover the build out to Operations team with necessary Documents & KT.

Stakeholder & Relationship Management:

  • Coordinate with resolver groups (ITIS), vendors/carriers for problem solving.
  • Keeping updated the customer/stakeholder for various aspects pertaining to their project/deliveries.

Knowledge Management:

  • Contribute towards updating knowledge articles.
  • Contribute and participate in all organizational technical talks and knowledge sharing forums.

Team/People Management:

  • Ensure smooth induction and onboarding of new joiners.
  • Act as a buddy for new hires.

Quality & Process:

  • Adhere Change Management Process for every change that will be executed in infrastructure.
  • Ensure adherence to processes and procedures.

Personal Excellence:

Active participation in internal and external training.

  • Attend one training on softskill/ process.
  • Meet the learning targets.
  • Complete atleast one technology certification.

Must Have Skills

  • Network Routing
  • Networking

Company: Cognizant

Location: Chennai

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