Bachelor’s in Science, Engineering or equivalent
- Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
- Coordinate for Service transition activities.
- Initiate change / release requests in line with Cognizant /customer change / release management process.
- Work on the major problem tickets assigned by ITIS team.
- Front end/POC on requirement gathering activities under assigned technology domain.
Design & Solutioning:
- Coordinate on design & solutioning activities under assigned technology domain.
- Provide status report on the assigned tasks in the form of project status updates and weekly reports.
- Handover the build out to Operations team with necessary Documents & KT.
Stakeholder & Relationship Management:
- Coordinate with resolver groups (ITIS), vendors/carriers for problem solving.
- Keeping updated the customer/stakeholder for various aspects pertaining to their project/deliveries.
- Contribute towards updating knowledge articles.
- Contribute and participate in all organizational technical talks and knowledge sharing forums.
- Ensure smooth induction and onboarding of new joiners.
- Act as a buddy for new hires.
Quality & Process:
- Adhere Change Management Process for every change that will be executed in infrastructure.
- Ensure adherence to processes and procedures.
Active participation in internal and external training.
- Attend one training on softskill/ process.
- Meet the learning targets.
- Complete atleast one technology certification.
Must Have Skills
- Network Routing