Friday, June 14, 2024

Technical Engineer 2 At VIAVI

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This role will be NOC engineer and responsible for

  • 24×7 Rota
  • respond to customer support requests within contracted support times of 8×5 or 24×7
  • Case Logging
  • Initial triage, data capture & troubleshooting
  • Proactive customer system health check

Key Measures

  • Customer satisfaction (internal and external)
  • Attain customer service contracts, SLAs
  • Attain TL9000 and BMS metrics
  • Organizational and process effectiveness


Required Qualifications/Skills/Experience

  • Good Verbal & Written English
  • 2+ years’ experience in an IT/telecoms based fast moving technical support service function
  • 2+ years’ knowledge & experience of IT technologies including On-demand & self-service technologies including Broad network access, Resource pooling, Dynamic virtualization &
  • Rapid elasticity in a measured service / real time client environment
  • Technical Bachelor’s degree (Engg. / IT)
  • Scripting Skills: Scripting (Powershell, Shell, Perl, Python, SQL)
  • Ansible, SSH
  • Experience with SQL (NoSQL experience is a plus)

Preferred Qualifications/Skills/Experience

  • Experience of telecom environment
  • Linux/Unix administrator, MS Windows administrator
  • Networking: TCP/IP, switching, routing
  • Experience of cluster computing system environment
  • Experience of Oracle database
  • Zabbix, Kibana, Grafana

Location: Pune

Company: VIAVI

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