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Location: Bengaluru
Company: Mouser Electronics
Job Description
- Successfully performs all Technical Support duties.
- Actively supports the team by helping for complex or uncommon requests using best practices.
- Liaison with other teams for assistance when needed to ensure service excellence.
- Supports local Technical Representative training needs when necessary.
- Ensures workflow is maintained if coordinator and management are not available.
- Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support. Also provides Mouser website and online chat support.
- Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimising their need of additional support from the Technical Support team.
- Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
- Attends and contributes to supplier trainings and company meetings.
- Supports the Local Customer Service team and provides support for other teams when needed.
- Supports and participates in company total quality process and represents the company in a professional manner.
- Exhibits understanding of technical specifications to assist in the selection of semiconductor, electromechanical, interconnect, embedded products, and optoelectronic components and associated tools and accessories.
- Exhibits proficiency in the use of block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.
- Exhibits proficiency in basic circuit theory, analysis, and design, and/or system-level configurations.
- Excellent written and clear verbal communication on Chat, the telephone or in person, and interacts effectively with individuals and groups inside and outside the organisation.
- Exhibits strong analytical, organisational, and time management skills. Analyses the impact of decisions before execution and must be detailed and thorough in work habits with the ability to multitask.
- Demonstrates effective time management and organisational skills.
- Bachelor’s degree in electronics engineering or equivalent field of study.
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