JOB: Associate Engineer – Incident Manager At Ericsson

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APPLY HERE

Location: Noida

Company: Ericsson

About this opportunity

Engineer – Incident Manager is a key position residing in GNOC who is performing the critical role of managing Incidents across all customers. Incident manager handles the severity 1 outages aggressively and ensure that the restoration is done within the Service level agreement with the customer!

  • We believe in trust – we trust each other to do the right things.
  • We believe in taking decisions as close to the product and technical expertise as possible.
  • We believe in creativity – trying new things and learning from our mistakes.

What you will do

  • Manage Incidents 24X7 and ensure minimal disruption to the service.
  • Set up and drive the Technical & Management Bridge.
  • Do verification of MIN\Notification messages to ensure completeness & correctness of the information being sent to the customer.

You will bring

  • Have more than 3 years trouble shooting experience in a Telecom domain.
  • Have engineering degree or equivalent.
  • Remain open minded when approaching problems, considering all inputs and available alternatives before making decisions.
  • Have ability to remain calm and focused under extremely stressful situations.

Key Qualification

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Qualifications: Degree in Electronics and Communication Engineering

Experience: 3-5 years

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