JOB: Support Engineer Tier 1 At Enghouse Networks

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What you’ll do?

  • Provide online, email, telephone and on-site level-1 support for Enghouse Product Lines customers, while resolving basic problems
  • Maintain intense work with internal and external interfaces, including ongoing coordination with customers
  • Maintain the tickets using ISM based CRM, Follow up tickets and HW replacements
  • Generate and distribute reports
  • Be involved in field activities
  • External work interfaces: Customers, Support offices, 3rd party vendors/partners
  • Expected challenges in this position: Work under a lot of pressure, traveling in country and abroad, working on 24×7 shift.

Who you should be?

  • A degree in Engineering or MCA, B. Tech in Electronics or Computer Science – an advantage
  • At least 3 years customer support experience
  • Knowledge with the Signaling Protocols (SS#7 & PRI), TDM Telephony, IP Networking, VOIP Protocols (H.323 & Sip), Unix, SQL
  • Relevant experience working in a global organization
  • Strong customer service approach and Solid communication skills
  • Willingness to Travel in country and abroad
  • Ability to work well as part of a team
  • Self Learning / Discipline
  • Dedication and Diligence

Any of the following would be considered as an advantage:

  • Knowledge of soft switches or media gateways – an advantage
  • Knowledge of CRM systems – an advantage

Location: Pune

Company: Enghouse Networks

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