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Location: Pune
Company: Aster Technologies
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The selected candidate will be responsible for providing technical support, troubleshooting customer issues, and ensuring the optimal performance of our products, while delivering an exceptional customer experience.
This role plays a critical part in enhancing user satisfaction by resolving technical concerns efficiently and contributing to continuous product improvement.
Key Responsibilities
- Provide timely and effective technical support to customers
- Diagnose and troubleshoot product-related issues
- Ensure smooth functioning and performance of electronic solutions
- Collaborate with internal teams to resolve complex problems
- Gather customer feedback and contribute to product improvements
- Build strong customer relationships and ensure high satisfaction levels
Key Skills & Requirements
- Strong knowledge of electrical/electronic systems
- Problem-solving and analytical skills
- Good communication and customer-handling abilities
- Ability to work independently and in a team environment
- Hands-on experience in troubleshooting and technical support
