JOB: DevOps Engineer At Informatica

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Responsibilities

  • Provide Ivanti Service Management (Powered by HEAT) consulting expertise to its direct customers and partners.
  • Work directly with the customer’s key personnel to understand the business requirements and offer best practice solutions based on industry and ITIL v3 best practices.
  • Act as a Subject Matter Expert (SME) for the Ivanti Service Management 201x solution to implement, migrate, customize, extend, and manage the implementation based on customer’s requirements.

Required Skills

  • Minimum of 2 years HEAT Service Management 201x consulting experience
  • Strong communication skills and ability to interact with management and all teams involved in the operational or development process.
  • Competency moving configuration changes between environments
  • Strong understanding of the core IT modules on the platform (incident, change, problem, service catalog, knowledge base) and how to configure the modules based on user requirements
  • Experience extending the solution to include additional modules/features/functionality
    ITIL V3 Foundations Certification

Desired Skills

  • Ivanti Service Management 201x training completion and/or certifications
  • Familiarity with Ivanti’s Migration process
  • Familiarity with how to build a development package
  • Familiarity with other Ivanti applications
  • Familiarity and working knowledge of other Service Management applications (CA Service
  • Management, BMC Remedy, BMC Footprints, ServiceNow, etc.)

Location: Bengaluru

Company: Informatica

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