JOB: NICE Support Engineer At Jampot Technologies

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Need hands on experience/knowledge on the following areas:

  • Knowledge Deployment & Troubleshooting experience on NICE applications like NIM, NRX, NTR, NTRX & Engage
  • Knowledge of Virtual Machines (VMWare)
  • Knowledge of Windows server OS (2008 and above), SQL Database and Web application
  • Knowledge & understanding of various troubleshooting tools like Wireshark, Network monitoring, etc
  • Good experience on Ticketing tools like Jira, Zendesk, Mantis, etc
  • NICE Certification is a plus

Must have:

  • Hands on experience on NICE applications
  • Excellent Communication skills (written & verbal)
  • Good Documentation / Presentation Skills
  • Build & maintain relationships with employees, stakeholders, customer & clients (international)

Responsibilities

  • Working in rotational shifts covering 24*7 support desk
  • Utilize the job ticket system to log all requests and activities including documentation of special requests and solutions to problems for future use by other Techs, Engineers or Analysts.
  • Gathering information regarding the technical problem that accrued by to diagnose the problem in the system.
  • Understanding the root cause of the problem and trying to define a long-term solution.
  • Escalating cases to higher tiers according to the defined protocols or by taking the required decision on situation basis.
  • Gather deep dive knowledge of our products which will play key role in the success of servicing our customer

Education Qualification

BE/BSc/Diploma in IT, Electronics/ Telecommunications, Computer Science.

Experience

1- 3 Years’ relevant experience on NICE

Location: Mumbai

Company: Jampot Technologies

APPLY HERE

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