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The successful candidate will be a part of the Technical Support team that focuses on systems and connectivity and will be intimately involved in troubleshooting customer issues directly as well as that are escalated by the Regional Tech Support...
The Field service technical lead is responsible for providing technical service, system and assay related on field support to Cepheid customers on all Cepheid products and Instruments. In addition, ensure customer satisfaction through effective Training, troubleshooting, repair, and maintenance...
Position Summary The Tier 1 Systems Support Engineer is responsible for providing basic remote product support to customers requiring assistance with instrumentation, LIS, software and hardware components sold and distributed by Cepheid. As a member of the Technical Support Team,...